You searched for: "*"

The results has been filter on Authors containing David Dubow.
ANA has found 1 results for you, in 244 ms.
Didn’t find what you were looking for? Try the Advanced Search!

Research papers

Measuring customer satisfaction

This paper is divided into three parts. The first part describes the background to British Telecom’s Customer Satisfaction Measures Programme (CSM), with a description of the history of its predecessor (Telcare). The second part discusses the...

Catalogue: ESOMAR Congress 1991: Marketing In A New Europe
Authors: Margaret Cheng, David Dubow
Company: FDS International Ltd
September 8, 1991
×

Citation

Cheng and Dubow (1991a, September 08). Measuring customer satisfaction . ANA - ESOMAR. Retrieved April 29, 2024, from


https://ana.esomar.org/documents/measuring-customer-satisfaction-